Terms & Conditions
Last updated: March 2026
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Transparent Pricing
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These Terms & Conditions govern your access to and use of the RooMates platform. Our mission is to provide secure, transparent, and efficient hostel booking for Ghanaian students — these Terms reflect that commitment.
1. Agreement to Terms
By accessing or using RooMates, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please do not use our platform. These terms apply to all visitors, registered students, and hostel owners.
2. Description of Services
RooMates provides a cloud-based SaaS platform that connects students with verified hostels across Ghana. Our services include hostel discovery, room booking, payment gateway integration, booking management dashboards for owners, complaint tracking, and revenue analytics.
3. User Accounts & Eligibility
You must be at least 16 years old to create a student account. Hostel owner accounts require valid business information. You agree to provide accurate information during registration and to keep your credentials confidential. RooMates reserves the right to suspend accounts found to provide false information.
4. Payments & Fees
Payments are processed through the hostel's own Hubtel, Paystack, or bank gateway. RooMates does not hold or process student payments — funds go directly to the hostel's merchant account. Any platform service fees applicable to hostel owners are disclosed separately in owner agreements.
5. Bookings & Cancellations
Booking confirmations are subject to room availability at the time of payment. Cancellation and refund policies are set by individual hostel owners and displayed on each listing before booking. RooMates is not liable for refund disputes between students and hostel owners.
6. Hostel Owner Responsibilities
Owners are responsible for the accuracy of their listings, room availability, pricing, and payment gateway configuration. Owners must honour confirmed bookings and maintain their hostel's standards as listed on the platform. Misleading listings may result in account suspension.
7. Intellectual Property
All content on RooMates including the brand name, logo, design, text, and software is the intellectual property of RooMates. You may not reproduce, distribute, or create derivative works without explicit written permission.
8. Limitation of Liability
RooMates facilitates connections between students and hostel owners but is not a party to individual tenancy agreements. We are not liable for property conditions, disputes between students and owners, or losses resulting from force majeure events. Our liability is limited to the platform service fees paid in the relevant period.
9. Governing Law
These Terms are governed by the laws of the Republic of Ghana. Disputes shall first be addressed through mediation. If mediation fails, disputes shall be submitted to the jurisdiction of Ghanaian courts.
Additional Policies
Booking Policy
- Bookings are confirmed only after payment
- Room availability is real-time and may change
- Semester, short-stay, and bulk types available
- Booking history accessible from your dashboard
Conduct Policy
- No harassment of other users or hostel staff
- No fake reviews or fraudulent listings
- No commercial use of student accounts
- Violations may result in account termination
Platform Rules
- No scraping or automated access to listings
- No reverse-engineering of platform features
- Report security vulnerabilities responsibly
- Terms may be updated with reasonable notice
Important Notes
- · These Terms may be updated. Continued use of the platform after changes constitutes acceptance.
- · For disputes, we prefer mediation before any legal proceedings. Contact support first.
- · RooMates reserves the right to modify or discontinue any service feature with reasonable notice.
Questions About These Terms?
Our team is here to help. Reach out and we will respond within 2 business days.
Version 1.0 · Effective March 2026 · RooMates