Support
We're here to help. Browse common issues or contact us directly.
Quick tip: Many questions are already answered in our FAQ page. Check there first!
1. Get Help
Our support team is here to assist with bookings, payments, technical issues, or any other concern. We typically respond within 24 hours.
For urgent matters, call us directly at +233 0559 395 922.
Before contacting us, explore these resources:
2. Common Issues
Can't log in?
Use the "Forgot Password" link on the login page to reset your password. Check your spam folder for the reset email. If still unable, contact us at support@roomates.com.
Booking not confirmed?
Verify that your payment completed successfully. If payment went through but the booking still shows as pending, contact the hostel directly or reach out to RooMates support with your booking reference.
Payment failed?
Try a different payment method or retry the transaction. If the issue persists, contact support with your payment reference and details of the error.
Need to cancel a booking?
Log in to your account, go to "My Bookings," and select "Cancel" for the relevant booking. Cancellation policies vary by hostel and are shown before you confirm.
Data privacy concern?
For access, correction, or deletion requests, email our Data Protection Officer at privacy@roomates.com. We will respond within 30 days.
Still need help? See more answers in our FAQs.
3. Contact Form
Fill out the form below and we will respond within 24 hours. For urgent issues, call +233 0559 395 922.
4. Contact Details
Support Team
Data Protection Commission
Version 1.0 · Effective March 2026 · RooMates